Most likely, a service provider knows more about the enterprise customer's operational setup. Leveraging this knowledge can make a big difference in running a smooth service delivery organization.
Here are some examples where Enterprises can collaborate with Service Providers:
Site Information: Service providers have up to date information such as location maps, building plans, contact information, number of employees, cost center, and equipment inventory. It is worthwhile to collaborate on pooling information and keeping it up to date.
Best Practices: Service Providers are not always into selling you the most expensive service or want you to buy more than what you need. If you ask the right question, you should get the right answer. For example, ask "How many applications should run in house Data Centers versus in Data Centers in the cloud?".
Shared Services: A service provider can run your mail service much more efficiently than you can. Moreover, since they are running it for multiple clients, the redundancy and availability will be much higher than you can afford. You might argue that you have a security concern. Reality might be that the Service Provider has better protection than you can afford. As long as your security needs are higher than the lowest minimum requirements of the service provider customers, you are good.
ZENATICS has a unique feature to collaborate information with your service provider. Give us a call for a demo.
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