I am really excited to announce the release of my book on how analytics can be used for Service Management. As the cover shows, IT departments are still in the dark ages when it comes to managing outsourced contracts. My book Next Generation Service Contract Management explains why vendor performance management is an archaic manual and error prone task today.
I introduce 13 KPIs that every IT organization must use to monitor outsourced IT services. The KPIs will lead to significant labor savings and increased service efficiency.
The book reached #1 in new release and became top 25 in Outsourcing category within a week of releasing it.
The great thing about the publisher Bite Sized Books is that all their books are less than 50 pages. But just in case you don't feel like forking out $5.99 for the book, you can get the gist of the content in a CIO.com interview where I talk about my book and the use of Analytics in IT Vendor Management.
Generally, a book inspires a product but this time it was the other way around. ZENATICS, our SAAS platform for vendor management embodies 12 out of the 13 KPIs for vendor management. I had to tell the story. Hope you will enjoy the book or the CIO.com interview.
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