Brought to you by the Service Industry experts, ZENATICS is a product by ZENeSYS Consulting. Please contact us for a demo at +1.781.325.1774 or email firstname.lastname@example.org or visit www.zenesysconsulting.com
There are many benefits both to your customers and you if you are in any kind of service business:
Benefits For You:
1. Improve customer retention
2. Communicate better with customers
3. Generate insights by analyzing interactions
4. New revenue via up-selling, subscription, advertising
5. Reduce customer service costs by automation
6. Reducing cost of operations by automation of processes
For Your Customers:
1. Checking status of services in progress
2. Request new services
3. Get customer service
4. Bill payments
5. Ease of access e.g. mobility, 24x7, better user experience
Did you know that your customers are more inclined to use an app as opposed to going to your website to interact with you?
ZENeSYS along with our partners Maverick Software have developed many such apps for our clients that are disrupting the old business models.
What is your app strategy?
Lets face it. Your service providers are telling you they are doing a great job. You know the reality could be far from it. As someone put it to me recently. "It's like letting the students grade their own papers" Gartner and other analyst firms are already talking about the importance of a dedicated Vendor Management Team. If you are outsourcing more than 50% of your IT services, you need it.
Here are some vendor management answers that are not worth burying.
For any questions and comments, please feel to contact me or post on our blog page.
Happy Vendor Management !
By Saibal Sen
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